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Order Cash Online FAQ

Do you sell all currencies online?

We sell over 60 currencies online. If the currency you require is not available online, please contact our Customer Service Center at 1-844-468-7540 or ordercash@calforex.com.

Can I choose the banknotes denominations I want to receive?

You will be able to specify your banknote denomination preferences and we will do our best to accommodate your request.

How can I pay for my online order?

Calforex order cash online allows you to pay using your bank account via Interac Online Debt.

Supported Banks Include:
– TD Canada Trust
– BMO Bank of Montreal
– RBC Royal Bank
– Scotiabank
– Many Credit Unions

Is there a minimum order amount for purchasing foreign currency?

Minimum order value is a combined equivalent of $250 Canadian dollars. Not including shipping fees.

Is there a maximum order amount for purchasing foreign currency?

Maximum order value is a total equivalent of $2500 Canadian Dollars (per client/per address within any 24 hour period. *Other restrictions may apply)

what happens if i am not home to sign for the package?

Our shipping partner will attempt delivery once. After the first attempt at delivery and no one is home, then it goes to a depot for the customer to pick up. Customer will need ID and proof of address.

Can I order online and pay in store when I pickup?

Currently we do not support order online for pickup in store.

How long is the average delivery time?

Deliveries take 4 business days from the order confirmation date.

How can I track my order?

With your order confirmation email you will be provided a tracking ID which you will be able to use to track your package or contact the shipping company.

Can I ship my currency to an address outside Canada?

Orders and shipment are currently only supported for Canadian residents with ship to addresses in Canada.

Can I cancel or change my order once it has been placed?

Changes or cancellation to orders can be made up until the order has been confirmed by Calforex staff. Once an order is confirmed and tracking ID issued orders cannot be changed or cancelled. Please contact Calforex Order Cash Online support for changes or questions regarding your order: 1-844-468-7540 or ordercash@calforex.com

My order was successful. Why haven’t I received a confirmation e-mail?

If you have not received a confirmation email with tracking information please check your email SPAM filter or feel free to contact Calforex Cash Online customer service: 1-844-468-7540 or ordercash@calforex.com

Will you buy back leftover currency upon my return to the Canada?

Calforex would be happy to buy back any foreign currencies you ordered in any one of our branches. Due to the ever changing foreign exchange markets and fluctuating FX rates we will only be able to buy back your foreign currency at one of our branches.